Personal data charter, cookies and tracers

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Welcome to the my.totalenergies.lu website. By logging in or visiting the website, you acknowledge that you have read, understood and accepted, without limitation or qualification, the Privacy Policy (the "Policy") and our Terms and Conditions. Please note that other terms and conditions and privacy policies apply to our other sites and we recommend that you consult them carefully.

The General Data Protection Regulation (EU Regulation 2016/679) requires companies established in the European Union or offering goods or services to the EU, processing personal data, to comply with a set of obligations with the aim of ensuring the protection of the rights and freedoms of the persons concerned by such processing.

The purpose of the charter is to inform you of these rights and freedoms that you can assert with regard to our use of your personal data and to describe the measures we are implementing to protect them. TotalEnergies Marketing Luxembourg S.A. may modify or update this privacy statement to take into account customer feedback or to reflect changes in its processing activities.

TotalEnergies Marketing Luxembourg S.A. is responsible for the processing of personal data relating to the management of the website and its contractual relations with its customers. This processing is carried out in accordance with the regulations in force.

1. PURPOSE OF THE PROCESSING AND TYPES OF DATA COLLECTED

When you visit the website or request a service, you are likely to provide us with a certain amount of personal data in order to benefit from the services offered. Among others:

Data concerned and purposes 

  • Cookies (see point 4 of the charta): Monitoring of website activity

  • Personal identification data, other data that you may deem necessary: to be contacted for information using the forms provided, by email or by telephone. 

  • Personal identification data, addresses, financial data: delivery and invoicing of our products, such as fuel, oil, pellets...

  • Consumption habits: Allocation of loyalty points and the possibility of receiving 20€ once 60 points have been reached

  • Fuel oil level: allows you to know in real time how much  fuel oil you have left with Easytank  application (site: https://app.easytank.lu)

  • Personal identification data including telephone number: Recept of SMS messages informing you of the delivery status

  • Consumption habits: To be able to consult your order history 

  • Personal identification data and email address: Actively engage customers and inform  them about our products  and services  through relevant communications.

In our online forms, mandatory fields are marked with an asterisk. If you do not answer the mandatory questions, we will not be able to provide you with the requested service(s).

TotalEnergies Marketing Luxembourg S.A. will not keep your personal data for longer than necessary. The actual duration of the processing and storage is determined according to the purposes of the processing, taking into account the statute of limitations and any storage obligations arising from specific legislation (e.g. accounting and social legislation). TotalEnergies reserves the right to keep your data for a period of 5 years after your last order. If you do not place an order before the end of this period or if you wish to exercise your right to erasure, you will have to complete the steps for a new customer (consolidation of all necessary data and payment at the time of the first delivery) in the event of a subsequent order.

2. RECIPIENTS OF THE DATA

Your personal data may be communicated exclusively to certain departments of the controller or its directly or indirectly owned subsidiaries, as well as to certain partners, independent distributors or subcontractors for analysis and survey purposes.

In addition, if you submit a comment to be posted online, we may publish some of your personal data on the website. Given the characteristics of the internet network, which are the free capture of information disseminated and the difficulty, or even the impossibility, of controlling the use that could be made of it by third parties, we inform you that you can oppose such dissemination by contacting us as indicated in Article 5 below.

Any transfer of data to a third country outside the European Economic Area is carried out in accordance with the applicable regulations and in such a way as to ensure adequate data protection. To this end, for intra-group transfers of personal data, TotalEnergies has adopted Binding Corporate Rules (BCR) governing the processing of personal data originating in the European Union. For data transfers outside the European Economic Area, other safeguards are in place.

3. SECURITY AND CONFIDENTIALITY OF YOUR DATA

TotalEnergies Marketing Luxembourg S.A. implements appropriate measures to preserve the security and confidentiality of your personal data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorised third parties.

4. How can you delete, be warned of the installation of cookies or configure your browser? 

How to delete, authorise and manage cookies?

Google Chrome: https://support.google.com/chrome/answer/95647?hl=fr

Internet Explorer  http://windows.microsoft.com/fr-fr/internet-explorer/delete-manage-cooki...

Mozilla Firefox: http://support.mozilla.org/fr/kb/activer-desactiver-cookies

Safari: http://www.apple.com/fr/privacy/use-of-cookies

Opera: http://help.opera.com/Windows/10.20/fr/cookies.html

5. YOUR RIGHTS

You have a number of rights to give you greater control over the processing of your personal data. You can find more information below:

 

1. Right to unsubscribe from advertising messages

Every data subject has the right to unsubscribe from advertising messages, information messages, proposals and offers for products and services of TotalEnergies Marketing Luxembourg ("opt-out").

If you are a customer and you indicate that you no longer wish to receive advertising messages, you should know that you may continue to receive messages from TotalEnergies Marketing Luxembourg in the context of the execution of your order or its follow-up (e.g. to assess your satisfaction).

2. Right of access, rectification, limitation and opposition

You always have the right to access your personal data.

You also have the right to ask TotalEnergies Marketing Luxembourg to correct inaccuracies or incompleteness in your personal data. If you consider it necessary, you can also ask TotalEnergies Marketing Luxembourg to limit the processing of your personal data.

You can always object, free of charge, to the automated processing of your personal data.

3. Right to erase data

Under certain conditions, you can request the deletion of your data. In this case, however, you should take into account that we will no longer be able to offer you a service if you so wish. Your right to be forgotten is not absolute. We have the right to retain your data where this is necessary, inter alia:

To comply with a legal obligation.

To establish, exercise or defend legal claims.

4. Right to withdraw your consent

Where your personal data is processed because you have given your consent, you may withdraw that consent at any time by visiting our manage your subscriptions and options page.

5. Right to data portability

You also have the right, under certain conditions, to ask us to transfer to another controller personal data that you have provided to us for the performance of the contract or for which you have given your consent. Where technically possible, we will send your personal data directly to the new controller.

6.    Exercising your rights

You can exercise these rights easily and free of charge by sending us an e-mail to the following address: contact@total-Luxembourg-gdpr.lu. In order to verify your identity, we ask you to send a copy of the front of your identity card. This copy will be consulted to verify your identity and deleted immediately afterwards.

6. CONTACT OR COMPLAINTS

TotalEnergies remains at your disposal for any questions regarding the way we handle your personal data. However, the data controller reserves the right to refuse any request that is considered improper. Please send your request via the contact formby email to our Data Protection Officer or by post to the following address:

TotalEnergies Marketing Luxembourg S.A.

GDPR Officer

310 Rte d'Esch

L-1471 Luxembourg

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